For Jira Service Management

Reply faster.
Stay consistent.

Ready-made templates that auto-fill ticket details. Your agents spend less time typing and more time helping customers.

See your ROI

The problem

Every reply is a gamble

Without shared templates, your team relies on memory, copy-paste, and guesswork.

Inconsistent replies

Every agent writes differently. Tone, accuracy, and formatting change from shift to shift. Customers notice.

Wasted time

Agents retype the same responses or dig through notes for the right wording. Multiply that by hundreds of tickets.

No visibility

Admins can't see or control what agents send. There's no way to approve, standardise, or improve replies.

How ReplyCraft helps

Two clicks. Every reply, right.

Pick a template, post it. Ticket details fill in automatically. Agents are fast, admins are happy.

✍

Your templates, your way

Agents create personal templates for replies they send often. Save time without waiting on anyone.

🔒

Admins stay in control

Create project templates that all agents use. Approve or reject suggestions. You decide what goes out.

⚡

Ticket details, auto-filled

Add placeholders like {{field:summary}} or {{field:reporter.displayName}}. They fill in with real data when you post.

👥

Share with your team

Send templates to colleagues. They choose whether to accept. No one gets templates forced on them.

💬

Internal and customer replies

Post as an internal note or a customer-visible reply. Same templates, one click to choose.

🚀

Instant. No loading.

Templates insert immediately. No spinners, no delays. Your agents never have to wait.

The numbers

Saves more than it costs

Based on a service desk handling 500 tickets a month, saving 30 seconds per reply.

4+ hours
saved every month
50+ hours
saved every year
< 3 months
to pay for itself
Calculate your exact ROI →

Getting started

Up and running in a day

No complicated setup. No long onboarding. Just templates.

1

Request a trial

Tell us your Jira site. We'll send the app within 24 hours.

2

Try it for 14 days

Install it yourself or let us do it for you. Full access, no card needed.

3

Buy once, keep forever

One payment. No subscription. All future updates included.

Pricing

One payment. No surprises.

Pay once, use forever. No per-user fees. No annual renewals.

Show prices in
Standard
Under 1,000 tickets/month
£500
GBP · one-time
Ideal for most teams
High Volume
1,000+ tickets/month
£1,000
GBP · one-time
For busy service desks

14-day trial · no credit card required

Why ReplyCraft

Built by people who get it

We've spent years building on Atlassian and running service desks. ReplyCraft comes from real experience, not guesswork.

12+ years in Atlassian

Our lead developer is a native Forge builder with direct experience at Atlassian. ReplyCraft is built the right way, from the inside out.

Real service desk experience

We've managed service desks at multinationals and helped startups build their support workflows from scratch. Every feature solves a real problem.

Questions

Frequently asked

ReplyCraft gives admins control over which templates agents use, lets templates auto-fill ticket details (like the customer's name or issue summary), and includes a simple approval process for new templates. It's built for teams that need consistent, accurate replies.
You add placeholders like {{field:summary}} or {{field:reporter.displayName}} into your templates. When you post the reply, those placeholders fill in with the ticket's real data. If a field is empty, it shows a default you set or stays blank.
Yes. ReplyCraft runs on Atlassian Forge, built by a developer with 12+ years of Atlassian experience. It lives inside your Jira instance, and your data never leaves Atlassian's infrastructure.
Admins create and manage project-level templates. Agents can create their own personal templates and suggest new ones for approval. It's flexible enough for both.
Yes. We offer free managed installation. Give us temporary admin access and we'll have everything set up in about 30 minutes.
You'll see a message asking you to purchase. Your Jira workflows keep working normally, you just won't be able to use ReplyCraft templates until you activate a license.
No. ReplyCraft is deployed directly to your Jira instance using Atlassian Forge. That means no ongoing subscription and your data stays in Atlassian's infrastructure.
Count how many tickets per month would use reply templates. Under 1,000? Standard. Over 1,000? High Volume. Try our ROI Calculator to see exact numbers.
Card or bank transfer in your local currency (GBP, EUR, USD, AUD, CAD, NZD). We'll send payment details after you request a purchase.

Ready to make every reply count?

Start your free trial today. No credit card, no commitment.